Thursday, September 24, 2009

Our Promise to our Customers

My Promise to You
An Amazing Phone Fantasy Experience, With No Risk

From HeadMistress and Site Owner, Ms Ally

Updated September 23, 2009

As we have built and grown our erotic telephone entertainment company over the past 7 years, one thing has become clearer to us each day: although we operate in the "Adult Industry", and despite the fact that many of us consider ourselves "Mistresses", and considering that many of our clients come to us in search of a woman to worship and adore and share an erotic experience which is "Femdom" in nature - in spite of all these things, there is one thing that we owe to each and every one of our callers: a World Class customer service experience.

We want to make it easy and enjoyable, to do business with us. We want you to be able to pick up the phone and and enjoy yourself fully, and not be concerned that you might not receive the quality of service you're hoping for and deserve, or that your billing information might not be secure.

Many of the ladies who work here, including me, come from a professional background with a significant focus on customer service and customer relations. When we interview potential erotic phone entertainment providers, a background in customer service is something to which we assign top priority. We promise our callers the very best in call quality and customer service, and we screen candidates at length to ensure that their own attitudes and beliefs on this subject are in line with the company's dedication to making you, our valued customer, happy, each and every time you visit our sites and call our service.

A Great Call Guaranteed Every Time, with No Risk to You

Your phone entertainment options are vast and varied. You have hundreds of services and thousands of ladies from whom you can select to spend your hard earned money. I completely understand that you may feel you are taking a risk calling a new service, or selecting a new phone companion. I'd like to make it easy for you to select my service for your erotic telephone entertainment needs, by eliminating that risk for you.

We spend many hours screening each new Mistress who comes aboard, so we've largely removed the risk through our selection process. If by chance you find yourself on a call with one of our Mistresses and it's not quite meeting your expectations, you are more than welcome to politely terminate the call, connect yourself with our Dispatcher, and ask to speak with someone else.

If the original call was within a reasonable length, there will be no charge. For instance, if you're on the phone with a Mistress for an hour and then call back and tell us it did not go well, then we might question you a bit :) But if you're on the line with her for a few minutes, and it's just not working out, please give us the opportunity to find someone more suitable for you.

And to help you select a suitable Mistress before you call, we offer the FREE Grand LDW Tour, a concierge service of sorts, designed to show you around our network of sites, and help you select the perfect Mistress for your needs and preferences. The Tour is available via our live chatroom, Yahoo Messenger, email and phone - whichever medium suits your needs.

Don't Pay For Something you Didn't Enjoy

I never want you to pay for a call that you did not enjoy. We're willing to work with you and do whatever it takes to make sure that your expectations are met. We have no set cut off point after which you MUST pay for a call you didn't enjoy - we address each situation individually, and we'll talk with you to find out what went wrong, and what we need to do differently to make your next call right.

We have offered this no-risk arrangement all along on an unofficial basis, and we've found that it's rarely if ever abused by folks seeking a free "quickie". As long as this continues to be the case, we will continue to offer you the opportunity to speak with a new Mistress without risking paying for a call you didn't enjoy.

Privacy and Security

Our billing procedures and data handling processes are PCI Compliant. What this means for you, is: we have designed our processes to comply with the Payment Card Industry's stringent standards for secure credit card processing, which are designed to minimize theft and instances of security compromise. We have benefitted from extensive consultations with security professionals to make our processes as secure as they can possibly be.

In addition, in 2005, we assumed the expense of changing our call distribution system to limit, as much as possible, the number of individuals within the company who have access to your billing information. Even as owner of the company, I cannot see your full billing information once it's entered into our system - all information is encrypted and unviewable by anyone, from the dispatchers to me, the Company Owner.

Who Sees Your Info?

The exception to this is: the ladies who joined us prior to 2005 still process their own billing, while following the PCI standards. Trish, Ashley, Dallas, Lilah, Hannah, Tia, Carmen, Grace, Cassandra and Cecilia all process your billing information themselves prior to your call.

However, if you have called our service before, and then call one of these ladies for a subsequent call to the service, the Veteran Mistress will process the transaction without being able to see the original billing information. The only time your billing information is viewed is the first time you provide it to us. After that, it's encrypted and unviewable.

Also, if you would prefer not to provide your information directly to any of these Mistresses, you can always call into our dispatch system to be connected to them.

Anonymity and Discretion - On Our Part, And Yours

In general, when you call, your information is processed by our Dispatchers, who are highly trained in secure handling of credit card data, and are familiar with our privacy policies. You may opt to request not to have your name passed along to the Mistress with whom you're going to do your call - this is your right, and we do not mind working with you to protect your privacy in whatever way makes you comfortable.

We will only provide information about your calls to YOU. If another party calls to inquire about a transaction on a credit card statement, and the party is obviously not the person who made the call, the caller is advised that our privacy policy does not allow us to provide this information to anyone except for the original customer. If there are people in your life from whom you'd like to keep your use of the service private, please do yourself a favor and make wise choices when it comes to selecting a billing method.

We appreciate your own discretion, and your cooperation in not using a credit card that is shared with another person who may see the transaction on your statement and want to know what the transaction is, and who "LDW Group" is and what we do. While we do not necessarily advocate "secrecy", we understand that there are times and circumstances in which you must maintain discretion in your activities.

If you are in this situation, there are ways to do this on your own, such as the use of gift cards or mailed prepayments for calls. Please do not use a credit card that is shared with family members from whom you prefer to keep your use of the service private.

We Love to Share

At LDW Group, our concern is that you are getting the best call you've ever had, every time you call - and we know that you will achieve that calling us. We are happy to have you call ALL the Mistresses you'd like. We want to provide such amazing calls, you'll visit us again and again for your erotic telephone entertainment needs.

And you never have to choose just one Mistress here at LDW Group, and then worry that you'll offend her if you choose to try another. That just doesn't happen, and you have no need to concern yourself with it (though we do appreciate the politeness of the gesture, it's not necessary.) In fact, we love to share SO much, we've created a site that allows us to do just that! Check out Pass the Penis site.

We Don't Just Want Your Feedback - We Use Your Feedback

If you have a great experience with us, we want to know. And if you have an experience with us that could have been better, we want to know even more. I love to get complaints! A large part of my day each day is spent trying to find ways to improve our service. I realize that this will most likley be a never-ending effort. Things happen. And when they do, I need to know. So please complain to me. If something could be better in your experience, and you don't tell me, I can't make it better. And don't worry about "getting someone in trouble." No one gets "in trouble" around here. We just get opportunities to be made aware of an area that can be improved. We receive these opportunities through your feedback. We take your feedback and use it to improve and grow.

How To Submit your Feedback

If you'd like to rate your experience on a specific phone call, visit Rate My Call. If you have more general feedback about the sites and your overall experience with the service, visit our General Feedback Page. Or, you can always email me directly at . I want to know what you want. I need to know how we can get better. I need you to communicate with me as much as possible in order to accomplish this.

Immediate Resolution of Customer Concerns

We aim to resolve all billing and customer service issues quickly, and effectively. When you have an issue, you can receive immediate attention by calling our Dispatch Center at 800-356-6169. The dispatch center is open and staffed by a live operator 24/7, and every dispatcher is trained, authorized and empowered to resolve almost any customer issue or billing question.

If you have an issue that cannot be resolved by our dispatcher, your call will be transfered to a manager. If a manager is not immediately available to take your call, the dispatcher will email me, as well as our three other Customer Service managers (Hannah, Carmen and Tia). Whichever of us is available to address and correct your concern first, will do so.

If you're unable to call, please email the four of us at - - and . Briefly summarize your concern, provide as much information as possible so that we can research and resolve the issue, and let us know if you'd like us to get back to you via Email or phone.

Sexy and Socially Responsible

While it happens extremely rarely, I have received a handful of calls over the past 7 years from family members of callers whose use of the service has become problematic to the household.

In addition to offering a Self-Ban option, we will also consider, on a case by case basis, requests from family members to block a client's use of the service. So if you don't want this to ever affect your use of the service - be appropriately discrete, and be responsible in your use of the service. We intend for the service to be used in a fun, entertaining, and responsible way. If it becomes a problem, we offer options to help make it easier for you to scale back your use. Stroke responsibly!

In Conclusion...

I appreciate the time you've taken to read my letter to you. I think it's very important to you, and to me, that you have an understanding of what I am promising to you each time you visit our sites, and each time you pick up the phone to call us.

I take this promise very seriously, and I encourage you to demand that I to fulfill my promise to you. As my customer, it is your right to do just that, and my pleasure and my goal to strive to meet your demands for quality, erotic telephone entertainment and perfect customer service.

Thank you for the opportunity, and the pleasure, to work to reach this goal on a daily basis.

Ms Ally

HeadMistress, LDW Group, Inc.

Thursday, December 01, 2005

My Start in Phone Sex: The Classified Ad

This is the story of how I came to be involved in the phone sex industry:

The year was 1993, and I was in my second Sophomore year in college in a state school in a relatively small and somewhat seedy city in Massachusetts. I was at the tail-end of a stint as a night cashier at a convenience store in a moderately scary part of town. Having recently experienced a "stick-up" (woohoo! scary at the time but funny to reflect upon), I decided it was time for a career change. I browsed the classified section of the Telegram and Gazette, and there began my life as an Erotic Telephone Entertainer.

I don't remember the exact wording of the ad to which I responded, but it was something like this: "Work at home! Sexy, creative and open-minded women needed for adult telephone service."

I circled the ad. I didn't call the number listed in the ad - yet. I set the paper at the top of a pile of other papers on my desk. I went to class. I came home. I looked at the paper, and picked up the phone. I hung it back up.

My boyfriend came home. "I saw an ad for phone sex operators in the T&G today," I told him.

He laughed.

I said, "I think I am going to apply! I'd get to work at home."

"You couldn't do that," he said.

"Yes I could! I'm creative...and my voice is nice, isn't it? I've got a good imagination...why couldn't I do it?" I asked.

"Come on! You can't even say the word 'pussy'. You call your pussy your 'private parts'. How are you going to talk dirty to men on the phone if you can't even say 'pussy'?"

He was right. I did use the term "private parts", and even now! 12 years and thousands of phone calls and tens of thousands of utterances of the P word, I still can't use that word when talking about MY OWN...when I'm not on the phone.

But that didn't stop me.

"I can too say 'pu...' um....'pussss...'"

I turned red.

I took a deep breath. I can do this, I can do this, I thought.

In the time it took to utter one two-syllable word, a monumental moment occurred that would change the entire course of my life, and would lead to many discussions with my mother on the subject of why she remortgaged her house to send me to college when the job I would ultimately devote my life to required no proof of formal education.

"PUSSY!!" I exclaimed.

My boyfriend laughed. "You are so silly," he said.

I'll show YOU silly, I thought to myself. I walked over to my desk, grabbed the classifieds, picked up the phone, and dialed the number.